Frequently Asked Questions
Frequently Asked Questions (FAQ)
Find answers to common questions about MK EDU ASSIST and our digital educational products.
General Questions
What is MK EDU ASSIST?
MK EDU ASSIST is a South African educational resource provider offering high-quality digital learning materials, study guides, and academic resources for students and educators.
What types of products do you offer?
We offer digital educational products including study guides, learning materials, academic resources, educational tools, and templates across various subjects and educational levels.
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in, then complete your payment using one of our secure payment methods.
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and other secure online payment options available at checkout.
Is my payment information secure?
Yes! We use industry-standard encryption and secure payment processors to protect your financial information.
Digital Product Delivery
How will I receive my digital products?
Digital products are delivered instantly via email download link and are also accessible through your customer account on our website.
How long does delivery take?
Most digital products are delivered immediately after payment confirmation. In rare cases, delivery may take up to 24 hours.
I didn't receive my download link. What should I do?
First, check your spam/junk folder. If you still can't find it, log into your account to access your order, or contact us with your order number for assistance.
Can I download my products multiple times?
Yes! You have lifetime access to your purchased products through your customer account and can re-download them at any time.
What file formats are your products available in?
Our products are available in various formats including PDF, video files, and other digital formats. Specific format information is provided in each product description.
Refunds & Returns
Can I get a refund for a digital product?
Due to the nature of digital products, refunds are generally not available once you've accessed or downloaded the product. However, we may issue refunds for technical issues, non-delivery, or if the product doesn't match its description. Please see our Refund Policy for full details.
What if the file is corrupted or doesn't work?
Contact us immediately with your order number and details of the issue. We'll provide a replacement file or issue a refund if we cannot resolve the problem.
Account & Technical Support
Do I need to create an account to purchase?
Yes, creating an account allows you to access your purchased products anytime and manage your orders easily.
I forgot my password. How do I reset it?
Click on "Forgot Password" on the login page, enter your email address, and you'll receive instructions to reset your password.
What are the system requirements for your digital products?
Most of our products can be accessed on any device with a PDF reader or media player. Specific requirements are listed in individual product descriptions.
Can I access my products on multiple devices?
Yes! Once purchased, you can download and access your digital products on any device you own.
Privacy & Security
How do you protect my personal information?
We take your privacy seriously and comply with South Africa's Protection of Personal Information Act (POPIA). Please see our Privacy Policy for detailed information.
Will you share my information with third parties?
We do not sell your personal information. We only share information with service providers necessary to process your orders (payment processors, email services). See our Privacy Policy for more details.
Contact & Support
How can I contact customer support?
You can reach us through our Contact page. We aim to respond to all inquiries within 2-3 business days.
What are your business hours?
As a digital platform, our website is available 24/7. Customer support inquiries are handled during regular business hours (Monday-Friday, 9 AM - 5 PM SAST).
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact us. We're here to help!